Information on the exceptional situation caused by corona virus

  • Limited service in TOAS office for the time being due to the corona virus epidemic.
  • Maintenance company service numbers can be used as normal.
  • The saunas, common rooms and gyms are closed.
  • Maintenance related visits and repairs are prioritized.
  • Information on picking up the keys when the Tenancy agreement starts in the beginning of each month will be announced later.

Customer service

There will be limited service in TOAS office for the time being. TOAS office will only serve tenants face-to-face in matters related to picking up the keys. In this case, call 0800 95560 in advance and arrange a time to collect the keys.

Other customer service is available via email, phone and chat during the office’s normal opening hours Mon-Fri 9 am-3.30 pm.

Information on picking up the keys when the Tenancy agreement starts in the beginning of each month will be announced later.

The saunas, common rooms, gyms, laundries and common kitchens

The saunas, common rooms and gyms in will be closed for now. Laundries can be used normally, but washing your hands before and after going to the laundry is recommended.

The use of common kitchens can also be continued, but good hygiene and special care must be taken into account when using them. The cleaning of common kitchens has been enhanced, but it is the responsibility of every tenant to keep the kitchen clean after use.

Maintenance work and home visits related to fault reports

Maintenance visits and repairs to the apartments are prioritized. Related to the corona epidemic, the tenant is required to notify if there is a sick, exposed or quarantined person in the apartment to ensure safe working in the apartment.

Final inspections and premilinary inspections in shared apartments

Preliminary inspections of shared apartments will not be done for the time being. Otherwise the final inspections will be done normally.

It is the responsibility of the moving tenant to notify us if there is a sick, exposed or quarantined person in the apartment in order for us to ensure safe working in the apartment.

Tenant Committee and other gatherings

In this exceptional situation, no tenant activity events will take place. Shared apartment tenants in particular, should pay attention to co-tenants, taking care of good hygiene and minimizing guests.

This is not the time for parties.

Moves to and from Uusimaa

During the travel restrictions regarding Uusimaa region, crossing the border when moving is allowed. According to Finnish Police, moving is considered as a serious personal reason to cross the border, but you need to bring all your belongings across the border at once. Unnecessary traffic across the Uusimaa border is not allowed. It is also worth noting that moving assistance, for example friends, are unlikely to be allowed to cross the border.

Everyone must be prepared to present an adequate verbal or written reason for moving and crossing the Uusimaa region border at the checkpoint. The Police will make a case-by-case necessity assessment at the checkpoint.

 

Good luck to everyone in this exceptional situation!

More information:
Finnish Institute for Health and Welfare website
Tampere University Hospital TAYS website
National corona counselling service: Tel. 0295 535 535.
Tampere University Hospital corona counselling service: Tel. +358 3 311 65333 (open every day 24 hours).