TOAS’s tenant counsellor can help you with various issues related to your tenancy.
Don’t hesitate to contact us
You can turn to TOAS’s tenant counsellor if you are having difficulties with, for example, your neighbours, but we can also help you with bigger challenges in life. The counsellor makes an overall assessment of the situation with you. The aim is to find a solution that enables you to continue living in a TOAS apartment, comfortably and conveniently.
The sooner you address the problem, the easier it is to resolve it.
Often, minor adjustments are all you need. Even if you are having rent payment problems, our tenant counselor can help you apply for financial support. When necessary, we refer you to other services to help you resolve bigger problems.
Normal sounds of living
According to the Finnish Real Estate Federation (FREF), normal sounds related to living include for example showering, babies crying, children playing, occasional bumps, cleaning and the sound of washing machines.
General rules
Breaking the rules may result in termination of the tenancy agreement or liability for damages. Every tenant must observe good manners and cleanliness so that the common areas, rooms and furniture remain clean and undamaged. The person causing the damage is responsible for the damage and repairs are made at the expense of the person causing the damage.
The resident is responsible for ensuring that their guests also comply with these general rules. The roommates are jointly responsible for the common areas of the apartment.
It is advisable for the roommates to agree on common rules from the very beginning so that all parties in the apartment know what is expected of them and unnecessary conflicts can be avoided. You can use the ready-made basis to guide the creation of common rules.
General rulesIn the event of disturbance
- First, find out which apartment the potential disturbance is from. If you have to make a written complaint about the disturbance, the complaint must be directed to the correct apartment and residents.
- Contact the person causing the disturbance by talking to them and telling them that you have been disturbed in some way. Anonymous letters or aggressive behavior rarely produce results. It is possible that the person causing the disturbance did not realize that they were causing noise or other behavior that violates the general rules. Causing disturbance means the entire house, common areas and yard.
- In serious situations, call the police.
- If the disturbing behavior is repeated and the discussion or your comment does not resolve the problem, you can submit a disturbance report by email to omatoas(at)toas.fi. You can also contact other neighbors and ask them to sign the disturbance report. TOAS cannot intervene in disturbance situations without a written disturbance complaint.
- When submitting a report, always make sure that the subject is correct. Also remember to specify what the complaint is about precisely.
- The disturbance report will be handled confidentially and a response will be requested from the resident causing the disturbance.
- TOAS may give a tenant who is causing a disturbance a warning about terminating the tenancy agreement. However, there must be clear evidence of the existence of disturbance or other grounds for termination in order to issue a warning.