Time to Move ForwardWe hope you enjoyed your stay. Let's check a few things before saying goodbye.

Ending Your Tenancy Agreement and Moving Out

If not stated otherwise in the agreement, tenancy agreements are open ended. Tenants must inform TOAS if they wish to terminate the tenancy agreement. Please read carefully how to proceed!

When the tenant gives notice, the notice period is one (1) calendar month (Act on Residential Leases). The one-month period is calculated from the last day of the month in which notice was given (e.g. if you wish your agreement to end on 30 April, you must give notice at the latest on 31 March).

The Giving Notice

Giving notice must be done in a written form. Tenants have the following options to give notice:

  • online via myTOAS (online banking credentials with authentication possibilities required)
  • by delivering the giving notice form to TOAS office. The form must be filled in correctly and signed by all tenants. The form may be sent to TOAS by mail or email.

If the tenancy agreement has several parties, all tenants must sign the giving notice. The giving notice will be confirmed only once all tenants have signed it.

If you do not receive a confirmation of the giving notice, please contact TOAS office without delay!

Returning Your Keys

Keys must always be returned to TOAS office after your tenancy agreement has ended. The deadline for returning the keys is the moving day, which is the first working day after your agreement has ended. For example: If your agreement ends on 31 March, the key must be returned on 1 April. If the moving day is a Saturday, Sunday or a public holiday, the moving day is the next working day.

You can return the keys also outside TOAS’ office hours.

Put the keys in an envelope and write your name and your old TOAS address on the envelope. Leave the envelope in the drop box next to the TOAS office door. Do not leave the keys in the apartment. If the maintenance company has to get the keys from the apartment, the tenant will be charged for this. It is not recommended to send the keys to TOAS via mail. If the keys are lost in the mail, the tenant is responsible for the charges caused.

If the keys are returned late, the tenant moving out will be charged for this. If the tenant does not return all keys or has made extra copies of the keys, TOAS may change the lock to the apartment and charge the tenant moving out.

Remember also to terminate your parking space agreement via eParking and return the pole key or parking hall card if you have one. Once the contract ends, the tenant must return the pole key and possible other parking permissions to TOAS office, at the latest by midday (12:00) the following working day after the agreement has ended. For unreturned keys and/or parking permissions a separate fee will be charged.

Giving the Keys Directly to the Next Tenant

If the new tenant of your apartment contacts you, you can also give the keys directly to them. In this case, you must fill in the key transfer agreement with the new tenant.

Deliver the key transfer agreement to TOAS office immediately after the keys are transfered to the new tenant (returning is the responsibility of the tenant moving out).

The tenant moving out must make sure that final inspection is done before handing out the keys. Final inspection can be ordered at isannointi@toas.fi at least one week before the desired inspection time. If the keys are handed over on the last business day of the month (when the contract is still valid) or on the first business day of the following month (the actual moving day), you do not need to separately order the apartment inspection.

Final Inspection

Take sufficient time to clean the apartment before moving out. To make sure the cleanliness meets TOAS requirements, read our instructions for the final cleaning. TOAS will always conduct a final inspection when a tenant moves out.

For the final inspection the apartments are entered with the master key.

Apartments are inspected normally on the moving day (first working day following the end of the tenancy). If the cleanliness and condition of the apartment do not correspond to the TOAS requirements, the costs for cleaning or repair work will be charged to the vacating tenant(s). The final inspection for shared apartments is done on the moving day or earlier if the tenant moving out has returned the keys in advance. If the cleanliness and condition of the common areas in shared apartment do not correspond to the TOAS requirements, the costs for cleaning or repair work will be charged to all tenants.

If the tenancy agreement exceptionally ends in the middle of the month, the inspection will be arranged immediately after the end of the agreement. A tenancy agreement can be terminated without a termination period if the TOAS tenant changes their apartment to another TOAS apartment and that apartment is immediately available or becomes available in the middle of the month.

Final cleaning instructions + repair and cleaning costs

Make cleaning the apartment fun!

Try the TOAS cleaning game to see how well you remember all the places that need to be cleaned regularly, especially when moving out.
Just choose the right cleaning tool and detergent - and then clean! Cleaning your own apartment will be smoother after this.

Play the game

Toas cleaning game

Deposit Refund

The deposit will be refunded approx. within one (1) month after the tenancy agreement has ended, provided that the tenant has paid all the rents and other fees as well as fulfilled other liabilities and the final inspection has been approved.


Remember to cancel the internet connection by calling Telia: 0200 11611 (lnc/mcc). Otherwise, the connection remains open under your name. If the next tenant uses the connection illegally, the you might be held responsible for those actions.

Moving day schedule

The moving day is the day after your tenancy agreement has ended. If the day is Saturday, Sunday or a public holiday, the moving is the next working day.

All preparations for moving out as well as the final cleaning (see above) must be done well in advance – the moving day is only for shifting your belongings out of the apartment. The moving day is the same also for the new tenant; they may collect the keys as of 8.15 am and start moving in already in the morning. Remember to organize space for the new tenant!

By the end of the day, remember to return all keys to TOAS office (see more details above).

That’s all. We hope you enjoyed your stay!