Frequently Asked Questions

FAQ for applicants

How can I follow my application?
I have technical problems with my application. What’s wrong?
If I modify my application, will I be the last in the queue again?
I’m going abroad for exchange studies/to the army. Can I put my application on hold?
When will I receive an offer?
Why am I going backwards in the queue?
Why can’t I state the start date of tenancy in the application?

FAQ for tenants

Keys

I have lost my key. What should I do?
I locked myself out. What can I do?
Where and how can I get a key?

Rent and Deposit

Can you return the deposit to my bank account even though my father paid it?
I moved out but haven’t received my deposit back. Why?
I paid my rent late and I received a reminder afterwards. What shall I do?
I paid my rent two days after the due date. Do I need to pay something extra?
I paid my rent without my personal reference number. What should I do?
I paid the rent twice this month. What should I do?
Why do I have to inform my bank account details on the giving notice?
When and how should I pay the rent?

Repairs and Renovation

Can I install a dishwasher or a washing machine in my apartment?
How do I report a fault?
How do the radiators function? Can I adjust them by myself?
It’s cold in my apartment. What should I do?
May I attach paintings, bookshelves, mirrors etc. on the wall?
May I install a peephole or an extra lock on the apartment door?
May I make renovations in the apartment?
Should I have a home insurance? Who pays for the damages?
Taking good care of the apartment is one of the duties of the tenant. What does this mean?
Where can I find information for cleaning and maintaining my apartment?
Who changes the battery of the fire alarm and light bulbs/fuses?

Tenancy Agreement and Giving Notice

How I can get a car parking lot?
I have graduated. How long may I live in my TOAS apartment?
May I subrent my apartment during my summerjob/exchange studies?
My neighbor is causing problems. What can I do?
When and how can I use the sauna and laundry room?
I’m going abroad for exchange studies. What can I do with my apartment?
Taking good care of the apartment is one of the duties of the tenant. What does this mean?
Tenant’s inspection form

Your tenancy

Can I influence what goes on in the building?
How can I protect myself against damage?
How do I get my name on the list of tenants?
How is waste management arranged?
How should I make a change of address?
What is my building’s rescue plan like?
Can I install a dishwasher or a washing machine in my apartment?
How I can get a car parking lot?
May I subrent my apartment during my summerjob/exchange studies?
Should I have a home insurance? Who pays for the damages?
Taking good care of the apartment is one of the duties of the tenant. What does this mean?
Tenant’s inspection form