The recommended apartment temperature during the heating season is 20–22 degrees Celsius. If you think your apartment is too cold, measure the temperature in the middle of a room at the height of approximately 1.5 metres.

Temperatures measured by a window are not accurate. If the temperature in your apartment is below 20 degrees Celsius, submit an electronic fault report.

Check the weather strips of your windows and balcony doors. If they are not in proper condition, submit a fault report. Make sure that warm air can flow freely in the room: don’t keep any furniture or other items in front of the radiators. If the radiator is behind curtains or a desk, for example, the heating effect will be blocked and the apartment may feel cold.

If your window is equipped with ventilation holes, set them in the so-called winter position during the cold season.

In many cases, a thorough cleaning is all you need to get rid of pests. However, bed bugs (Cimex lectularius), for example, require a professional exterminator.

Contact the housing company or property maintenance company immediately to prevent the pests from spreading into other apartments. Usually, the only preventive measures required to avoid pests are regular weekly cleanings and a more thorough cleaning every once in a while.

Tenants are obligated to inform the housing company if they detect pests in their apartment. When TOAS receives a report on pests, an exterminator is ordered immediately and survey and extermination visits are agreed on with the tenant.

TOAS provides the tenant with general instructions and the pest exterminator will give more detailed instructions based on the situation. The exterminator reports to TOAS on the measures taken.

Problems with pests are often restricted to one apartment and they can be resolved by checking the apartment and carrying out certain extermination measures. Typically, 1–3 rounds of extermination are required to fully eliminate the pests.

Sometimes pest control surveys and measures are required in several apartments in order to prevent the spreading of pests.

The best way to avoid pest problems is to keep the apartment clean and in good condition and to contact TOAS immediately if any signs of pests are detected.

It’s always good to have home insurance, even in a student home. Tenants are responsible for all devices and appliances they bring to the apartment, as well as their installations and connections. If a device causes damage that requires repair measures in the apartment, the tenant must pay the costs of the repairs to TOAS.

We recommend that you get home insurance to protect yourself and your belongings against such incidents. Typical damage caused by tenants include water damage, which often affects more than just one apartment. For example, the incorrect installation of a dishwasher or falling asleep in the shower can result in big financial losses for the tenant.

You can find your building’s emergency plan on myTOAS and on each location’s page (under the heading Documents). Please read the plan carefully!

TOAS buildings have waste collection points with separate containers for different sorts of household waste. Please sort your waste into different bins in your apartment.

The heating is based on warm water circulating in the radiators. You can adjust the amount of water – and, consequently, temperature – with the thermostat on your radiator.

Please note that when the radiator temperature is around 30 degrees Celsius, it feels cool to the touch but it still generates warmth to the apartment. If your radiator heats up unevenly or if the thermostat is broken, detached or not working, submit an electronic fault report.

Parking places at TOAS locations are rented electronically via the eParking service. Read more https://toas.fi/en/our-services/.

You can reserve laundry and sauna times using the electronic reservation system in myTOAS.

We cannot guarantee to provide the exact apartment you have requested at a specific time.

We offer apartments as we receive giving notices from our tenants.

Complete the change of address form on Posti’s website. You don’t need to submit a separate notice of moving in for the property maintenance company. If your spouse moves in with you in a studio or family apartment, please visit the housing office together.

There are various tenant activities through which you can influence matters concerning your home. Learn about the tenant committee of your location and participate in their activities! TOAS supports its tenants’ activities by granting annual allowances.

The tenant committee decides how to use the allowance. It can be used to organise joint activities or to purchase equipment for shared use, for example. The tenant committee elects representatives for the Advisory Board of Tenant Committees, which serves as the liaison body between TOAS and all of its tenants.

Every tenant must obey the location’s general rules. These rules are posted on the location’s bulletin board. If you want to submit a formal complaint about the disturbance, check the instructions on how to do this.

In case of serious situations posing immediate threat, call the emergency number 112.

We are unable to provide  any information about a roommate moving into or living in a shared apartment as the Privacy Act does not allow any personal information to be disclosed to outsiders.

You can have the keys to your apartment, at the earliest, on the first weekday of the month when your tenancy starts. You can pick up the keys at our housing office during its opening hours. In order to get the keys, you must have a proof of identity with you.

Keys must be returned to the drop box next to TOAS office door. Please put the keys in a closed envelope, and write your name and address on top. Another option is to give the keys directly to the next tenant (see the next question).

Yes, it is. In that case, remember to fill in the key transfer agreement which can be found here. Key transfer agreement must be delivered to TOAS office latest on the moving day. The easiest way to return it is by email.

Please contact the housing office.

You can borrow a key from the housing office during its opening hours. In order to get the key, you must have a proof of identity with you. You must return the borrowed key on the same day before the closing time of the housing office.

At other times, you can call the property maintenance company. The property maintenance company will charge a fee for opening the door according to its valid price list.

Regular weekly cleaning. If you detect any faults or problems in your apartment, you must report them to TOAS. The easiest way to do this is by submitting an electronic fault report.

These are your tasks as the tenant. If you don’t know how to do them, you can ask a friend or neighbour to help.

Please note: In certain locations the fire alarm is connected to the household power, which means that the tenant must submit a fault report concerning the change of batteries.

These locations are: 130 Trikootalo, 175 Willa Espa, 215 Pekola, 217 Kissanmaa, 271 Pirjonsampo, 285 Jarinsampo, 287 Ninansampo, 420 Paawola, 430 Erkkilä, 450 Pianpytinki, 470 Tekniikantornit and 700 Sepontalo.

If your fire alarm is not working properly, submit a fault report; don’t remove the fire alarm or leave it without power (except for the time of changing batteries).

You should submit the tenant inspection form as soon as you move into your new apartment. In this way, you will not be held liable for any damage caused by the previous tenant. Please note that the tenant inspection form is not a fault report.

No maintenance measures will be directly taken based on the tenant inspection form. If you want to have something fixed, you must submit a separate fault report.

The user and maintenance manuals of all appliances and equipment included in your apartment, as well as the floors, are kept in the cleaning cupboard. In our newer locations, all instructions are stored in the tenant’s folder, which is kept in the kitchen or in the cleaning cupboard.

First, read our instructions on submitting a fault report. In urgent cases, call the property maintenance company’s emergency number, which is posted on the main door of the building and on our website under each location’s description.

It is forbidden to drill any holes, make fixings or any other such alterations to the fixtures, walls, floor and ceiling of the apartment. If you damage surfaces in the apartment, the cost of their repair will be deducted from your deposit.

Paintings can be hung using painting hangers, as long as you do it carefully. However, please be reasonable! If your apartment has pre-installed rails for hanging paintings, you must use them.

The painting-hanging rails can usually carry a maximum total weight of 10 kg. Ask our property maintenance office for more information.

Yes you can. However, once installed, the peephole and/or security chain will remain as part of the apartment even after you move out.

No, you can’t. TOAS handles all repairs and renovations. If you believe that something needs to be repaired in your apartment, contact the building management.

If your apartment has the connectivity required for a dishwasher and/or a washing machine, you can install them. The installation must always be done by a professional. It is wise to keep a receipt or warranty certificate for the installation.

It is obligatory to use a plastic drip tray under the dishwasher. The tenant is responsible for any damage caused by these machines.

Check your insurance company’s terms and conditions concerning dishwasher installations.

If you agree with the previous tenant that a dishwasher or washing machine that already was in the apartment will remain in your use, you will become responsible for the machine and its connections, as well as any damage it may cause.

Thanks to the reference number, all of your payments are allocated to your rent, which means that the extra payment will automatically be used for the next month’s rent. However, if you have a valid e-invoicing agreement with your bank, the system will send you an invoice for next month’s rent and you must delete this invoice from your online banking service.

Of course, it is also possible to return the excess sum to you. If you want to have the payment returned, please give us your bank account number, because we can’t see it from your payments.

It is important to always give the reference number when paying rent, because it ensures that your payment is allocated to your rent in our system.

If your payment does not include a reference number, we will have to allocate it manually based on the other pieces of information given in connection with the payment, and this is not as accurate as the automatic allocation. In manual allocation, we look, above all, at the name and address of the tenant.

If you just write “rent”, “February’s rent”, etc. in the message field of the payment, this will not help us at all, because we receive hundreds of rent payments every day.

If you paid your own rent, we can allocate the payment based on your name, but there is always the risk that we have several tenants who have the same name. If you suspect that your payment may not include enough information, please contact us as soon as possible at vuokrat@toas.fi.

Your probably made the payment so many days after the due date that the reminder was sent before we received your payment on our account.

If there is a reminder fee with the reminder, pay it according the payment reminder’s details or contact Intrum payment control:
Telephone: +358 9 2291 1798 (mcc/lnc), e-mail: maksuvalvonta@intrum.com.

A delay of one or two days in the rent payment will not cause you any extra costs or other problems.

Unfortunately, we can’t see the number of the account from which you paid your deposit/rent. This has to do with the banking secrecy obligation between you and your bank.

The due date for rent payment is the 6th day of each month. The rent is paid using the invoice given to you when you sign the tenancy agreement.

Always use the reference number when you pay the rent. If you have any questions about rent payments, please contact us as soon as possible at vuokrat@toas.fi. You can also order an e-invoice for your rent payments.

The deposit will be returned to the bank account specified by you in conjunction with ending your tenancy within one month after the end of your tenancy agreement, provided that you have fulfilled all the terms and conditions.

For example, if your tenancy ends on 31 January, the deposit will be returned during February. If the tenancy ends in the middle of a month, the deposit will be returned during the next calendar month; for example, if your tenancy agreement ends on 4 February, your deposit will be returned during March.

If you haven’t received the deposit refund within the above-described period, this may be because you haven’t given us proper bank account details, some issues may have been detected during the final inspection of your apartment, there may have been issues with the key return, or you may have outstanding unpaid rent payments. In the case of any of the aforementioned issues, deductions will be made from your deposit.

Yes we can. Just give us your bank account number when you give notice of ending your tenancy. Of course, you must agree on this with your parents.

You can find another tenant for the duration of your absence or transfer your right of tenancy. Detailed instructions on this are provided here.

The right to tenancy extends one year after graduation in the apartment in which you live at the moment when you graduate and you have an open-ended tenancy agreement. If you receive an offer and your studies already have an ending date, the tenancy agreement will be fixed-term (until the end of your right to study). It is not possible to sign a new tenancy agreement after the graduation.

Subletting means that you and the other tenant live in the apartment at the same time. If you want to have another person living in your apartment while you are not there (e.g. during the summer or your exchange studies), you can make a temporary assignment of the apartment. More information on this is provided here.

No, you can’t. The family apartment is covered with one tenancy agreement. As a rule, it is a joint tenancy agreement in the name of both tenants.

It is also possible to make the tenancy agreement in the name of one tenant only, in which case the tenants sign a subtenancy agreement with each other.

In this case, the subtenant is not considered to be a tenant of TOAS, and the person who has a tenancy agreement with TOAS is fully responsible for the apartment and its rent.

You can also draw the signature with a computer mouse if you don’t have a printer. Please note that the signature must be hand-drawn, a font which looks like signature is not valid.

When you receive the offer based on the queue, you may terminate your current agreement also earlier than with one month notice time. Please note that you need to use the printable form, online giving notice on myTOAS will always consider the one month notice period.

When applying for a quickly available apartment, please note that you will have the normal one month notice time even if you were already a tenant of TOAS.

If all you can see on myTOAS is a sad emoji, the reason for this may be that you have added the login page to your bookmarks/favourites. Log onto myTOAS from the TOAS website. If you still don’t see any content on myTOAS, please contact our office.

The myTOAS service is for TOAS tenants only. If you don’t have a tenancy agreement with TOAS yet, your application will not appear on myTOAS. You can access your application through the electronic application service.

The myTOAS service is for TOAS tenants only. You get access to it when your tenancy agreement starts.

Temporary tenants or subtenants need a separately created user account in order to make sauna and laundry room reservations. You will get your user ID from the TOAS office as soon as we have received the temporary assignment or subtenancy agreement.

In order to access myTOAS, you must register with the service using your e-banking credentials. If you don’t have Finnish bank credentials or you can’t register with them, please contact the TOAS office.

If you haven’t completed your registration, click the confirmation link you received when you started the process; you will receive a new confirmation link.

Temporary tenants or subtenants need a separately created user account in order to make sauna and laundry room reservations. You will get your user ID from the TOAS office as soon as we have received the temporary assignment or subtenancy agreement.

If the Booking service shows a wrong location, please contact the TOAS office.

Please re-register, create a new user ID and password.

User accounts created before 2 May 2018 are no longer active. If you tried to log in using an old user ID, please register as a new user. If you have registered as a new user, please check your junk e-mail folder; the message may have ended up there.

If the password reset message can’t be found anywhere in your e-mail, make sure you have enough free space in your mailbox. If the mailbox is full, you can’t receive any new messages.

The e-mail address provided for communication is not the same thing as your user ID. If you want to change your user ID, you must register an entirely new account.