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Fault reportTenants must report any faults as soon as they are detected. Check below to see who to contact in each situation.

In case of serious incidents or emergencies, call 112.

Serious Problems – Call the Property Maintenance Company

The property maintenance company’s contact information is posted close to the entrance of your building and also on our website in the location information section. The line is open 24/7.

  • Water leaks or the drain is not working
  • The whole apartment is without electricity
  • The lock to the apartment door is broken so that you cannot lock the apartment
  • Vandalism
  • Other similar serious issues

Minor Faults – Submit an Electronic Fault Report in myTOAS

  • The ventilation window or the balcony door does not close properly
  • Fire alarm issues
  • Faults on the surfaces or fittings of the apartment
  • Faults in the machines and devices of the apartment
  • Leaking water supply fittings (no risk of water damage)
  • You detect pests in the apartment or elsewhere in the building
  • Faults in common areas, e.g. problems with the washing machine, a stairway light is broken
  • Other similar faults

Contact TOAS

Tenant Responsibilities

  • Changing light bulbs
  • Changing fuses
  • Cleaning the floor drain regularly

Improperly Parked Vehicles

Report improperly parked vehicles through the
eParking service.

Email
info@eparking.fi

Phone

+358 40 653 8556

Fault Report Process

The estimated time frame for performing small non-urgent maintenance repairs is 2-4 working days, with larger repairs it can take up to 2-3 weeks.

After submitting the fault report, the contractor will call you or send you a message. To avoid delays with the maintenance work, please answer the call or message.

Can’t submit a fault report in myTOAS? Submit it here.

Submit a fault report in myTOAS

Forgot Your Key?

During the housing office’s opening hours, you can borrow a spare key free of charge. At other times, call the maintenance company’s 24-hour service. The maintenance company charges a fee for opening the door according to its valid price list. Be prepared to prove your identity! The maintenance company’s contact information can be found close to the entrance of your building and also on our website in the location’s page.

Check our opening hours