Corona related arrangements, limited services at the office

Customer service

TOAS office doors are closed for customers. Our office will serve clients face-to-face in matters related to picking up keys on weekdays only between 12 noon and 3.30 pm. The door is closed and the customer must call the office when arriving to the door, at which point the door will be opened during our opening hours. Come to the office alone to pick up the key. Please keep your business inside the office short and quick.

Note!  The key cannot be picked up from the office when sick or even with mild symptoms or if you are in quarantine. In that case, authorize someone else to pick up the key for you.

Fingerprint registrations for gyms will not be done for the time being.

Most matters related to your tenancy can be handled through online services at www.toas.fi. You can reach us also by email, phone and chat during the office’s normal opening hours Mon-Fri 9 am-3.30 pm.

Information on picking up the keys on 1st of each month will be announced separately.

The saunas, common rooms, gyms, laundries and common kitchens

Do not use any common areas if you are ill or even with mild symptoms. Follow good hygiene and safety distances as well as other instructions given by the authorities.

The locations’ saunas and laundries are in use for the tenants but the above instructions must be followed. Common sauna shifts are not in use.

The use of the common kitchens also continue normally, but good hygiene and special precautions must be followed. The cleaning of the common kitchens has been enhanced, yet it is the responsibility of every tenant to keep the kitchen clean after use.

The gyms will be closed for the time being from 2nd of December. Fingerprint registrations for gyms will not be done for the time being.

Common rooms will remain in use if they are used in accordance with the general rules and gathering restrictions.

Maintenance work and home visits related to fault reports

During maintenance and repair work, the tenant is contacted before coming to the apartment. If the tenant gives permission to use the master key when making a fault report, the maintenance (first rings the doorbell) inquires when entering the apartment what is the tenant’s state of health. If the tenant is not home, the work is done normally. If the tenant has prohibited the use of master key on the fault report, they must answer when the maintenance person calls in order for the work to be done.

In maintenance and repair works announced by TOAS, you are always asked to indicate separately if it is not allowed to enter your apartment with a master key. If the tenant has not contacted the contractor, they will come to the apartment with a master key and proceed in the same way as in the event of a fault report. During the work, workers wear face masks and protective gloves.

The aim is that the tenants are not in the same room as the person doing the repair work. If possible, it would be best to be away from the apartment or in another room during the maintenance or repair work. From the point of view of work performance and occupational safety, it is very important that the tenant informs the person coming to the apartment on their own initiative if there is a person in the apartment who is ill, exposed or quarantined due to the corona virus.

Final inspections and preliminary inspections in shared apartments

Preliminary inspections of shared apartments will not be done for the time being. Otherwise, the final inspections will be done normally.

It is the responsibility of the moving tenant to notify us if there is a sick, exposed or quarantined person in the apartment in order for us to ensure safe working in the apartment.

Tenant Committee and other gatherings

During this exceptional time, tenants must take into account the instructions given by the authorities, in particular with regarding the number of people in gatherings, the safety distance and good hygiene.  Tenants in shared apartment in particular, should pay attention to co-tenants, taking care of good hygiene and minimizing guests.

Shared apartments

In shared apartments, it is especially important to pay attention to the rules of living in a shared apartment, read more.

More information:
Finnish Institute for Health and Welfare website
Tampere University Hospital TAYS website
National corona counselling service: Tel. 0295 535 535.
Tampere University Hospital corona counselling service: Tel. +358 3 311 65333 (open every day 24 hours).