Corona related arrangements from 17 August 2020

Customer service

TOAS office will close its doors for customers as of 17 August 2020. The office will only serve tenants face-to-face in matters that cannot be handled through online services or via phone (e.g. picking up keys, registrations for gyms).  Only 10 customers are allowed in the lobby area at once, no separate bookings need to be made. The door is closed and the customer must call the office when arriving to the door, at which point the door will be opened during our opening hours. Come to the office alone to pick up the key. Please keep your business inside the office short and quick.

Note!  The key cannot be picked up from the office when sick or even with mild symptoms or if you are in quarantine. In that case, authorize someone else to pick up the key for you.

Most matters related to your tenancy can be handled through online services at www.toas.fi. You can reach us also by email, phone and chat during the office’s normal opening hours Mon-Fri 9 am-3.30 pm.

Information on picking up the keys on 1st of each month will be announced separately.

The saunas, common rooms, gyms, laundries and common kitchens

The sauna facilities were opened 1 June 2020 in all locations for personal use. Common sauna shifts are not available. Using the sauna facilities is not allowed with mild symptoms of flu or when being sick.

The common rooms were opened 1 June 2020 as well, with the same terms of use as before the corona restrictions. Do not use the common room if you are sick or have mild symptoms of flu.

The use of the laundry facilities continues normally. Washing your hands before and after visiting the laundry facilities is recommended.

The use of the common kitchens also continue normally, but good hygiene and special precautions must be followed. The cleaning of the common kitchens has been enhanced, yet it is the responsibility of every tenant to keep the kitchen clean after use.

The gyms were opened 1 August 2020. New users need to register as a gym user at the TOAS office. Registrations can be done as of 28 July 2020 without booking an appointment during the office hours (9am-3.30pm).

Follow good hand hygiene and remember the safety distance when moving around in the common areas of your location!

Maintenance work and home visits related to fault reports

Maintenance visits and repairs to the apartments are prioritized. Related to the corona epidemic, the tenant is required to notify if there is a sick, exposed or quarantined person in the apartment to ensure safe working in the apartment.

Final inspections and preliminary inspections in shared apartments

Preliminary inspections of shared apartments will not be done for the time being. Otherwise, the final inspections will be done normally.

It is the responsibility of the moving tenant to notify us if there is a sick, exposed or quarantined person in the apartment in order for us to ensure safe working in the apartment.

Tenant Committee and other gatherings

During this exceptional time, tenants must take into account the instructions given by the authorities, in particular with regarding the number of people in gatherings, the safety distance and good hygiene.  Tenants in shared apartment in particular, should pay attention to co-tenants, taking care of good hygiene and minimizing guests.

Shared apartments

In shared apartments, it is especially important to pay attention to the rules of living in a shared apartment, read more.

Have a nice beginning of fall!

TOAS

More information:
Finnish Institute for Health and Welfare website
Tampere University Hospital TAYS website
National corona counselling service: Tel. 0295 535 535.
Tampere University Hospital corona counselling service: Tel. +358 3 311 65333 (open every day 24 hours).