You will receive an offer once you are the first application in the queue and we have an apartment that corresponds to your application. It is impossible to estimate when you will receive the offer. It depends when our tenants deliver giving notices. Your queue number will give you an estimation.
The queue number is always based on the date when you have submitted the application. All applicants may modify their application, which affects other applications as well. If someone who has submitted the application before you modifies the application by adding a location that you also have, s/he will be in front of you in the queue (s/he has an older application).
You may borrow a spare key at TOAS office during our opening hours. The key must be returned the same day before the office closes. You can also call to the maintenance company’s 24h service number. The maintenance company charges you for opening the door.
Deposit will be returned within one calendar month after the tenancy agreement has ended to the back account which you have informed us on the giving notice form – given that the terms of the agreement are met. Example: If your agreement has ended on 31.1. the deposit will be returned during February. If your agreement has ended in the middle of the month, the deposit will be returned during the next calendar month. Example: If your agreement has ended on 4.2. the deposit will be returned during March.
If you haven’t received your deposit back, the reason might be missing bank account details, problems related to final inspection or returning keys, or unpaid rents. In these cases TOAS will deduct something from your deposit.
It is likely that your payment has reached TOAS account so late that the reminder has been sent before the payment has been received. You can pay the late payment fee of 5 € separately with the data in the reminder or together with your next rental payment.
It is important to use your personal reference number with your rental payment, because that is how we can direct the payment automatically to your rents. Without the reference number we have to direct the payment manually with other data, which is more inaccurate. First, we check the data in the message of payment, if we can find the personal data of the tenant (name or address), if the message is only ‘rent’ or ‘February rent’ it not sufficient, because we receive hundreds of rental payments daily. Second, we can use the name of the payer to help us direct the payment. If you suspect that your payment lacks the necessary information, please contact email@example.com.
As long as you have used your personal reference number with your payment, the payment will be directed to your rents and to the next unpaid month. If you have made an electronic invoice agreement in your online bank, you will receive an e-invoice for the next month too, but you should then delete the invoice. We can also make a refund for the extra rent, if you want. In order to make the refund, we need to your bank details, because we can’t see the bank details from the incoming payments.
In some apartments, it is possible, in others no. Only a professional may install the machines. It is mandatory to use a plastic water safety tray beneath a dishwasher. Tenant is responsible for the damages caused by the dishwasher/washing machine.
Warm water circulates in the radiators. The tenant can adjust the amount of water with the thermostat. If the temperature of the radiator is around 30 degrees Celsius, it might feel cold by touch but still warms the air of the apartment. If the radiator is partly cold and partly warm, or if the thermostat is broken or not functioning, please submit an online fault report.
Recommended room temperature is 20–22 degrees Celcius. If you think it’s too cold inside, first measure the room temperature. It is measured by how warm the air inside the apartment is, not by how warm the radiator is. Measure the temperature in the middle of the room, at the height of approx. 120–150 cm.
Check the weatherstrips of the windows and balcony door. In case any faults, please submit an online fault report.
Check that there are no curtains or furniture in front of the thermostat. Curtains or furniture could be blocking the thermostat sensor.
Check also the ventilation valves and switch them into the winter mode.
As a general rule, any sort of drilling into or attachments and changes to the structures of the apartment are not allowed. If you make damages to the structures or surfaces of the apartment, prepare that the repairs will be deducted from your deposit.
Home insurance is not mandatory but highly recommendable. The tenant is fully responsible for the damage caused to their own and other tenants’ property. The costs of a water damage, for example, can run up to tens of thousands of euros.
By participating in tenant activities you may influence in things that go on in your building. There is a tenant commitee in your building which you are free to join. TOAS supports tenant collaboration by allocating funds for this purpose every year. Tenant committees can decide how to spend the funds allocated to their respective locations on joint activities or purchases. Each tenant committee selects some of its members as representatives to the TOAS board of tenant committees, which is the voice of all TOAS tenants when communicating with TOAS’decision makers.
Home insurance is important for all homes, and a student’s home is no exception. Tenants are responsible for their own household appliances and for connecting and installing them. If an appliance causes damage requiring repairs to the flat, the tenant is liable to compensate TOAS for the costs incurred. To protect your own property and yourself against such damage, TOAS recommends that you take out home insurance. Typical examples of damage to flats include water damage, which in many cases is not confined to the tenant’s own flat. An incorrectly connected dishwasher or falling asleep in the shower, for example, could end up costing you dearly.
Fill in a change of address notification at a post office or online. Please see www.posti.fi. You do not have to inform the maintenance company about you moving in. If there is a spouse moving in to your apartment, please come visit TOAS housing office
The building-specific emergency and rescue plans for accidents and emergencies for each TOAS housing location are available on the TOAS website. Please read the emergency and rescue plan on your location’s webpage.